GO Customer Relationship Management

Try GO CRM for free for 30 days

Let’s maximize your performance and drive more sales. The package includes a free training, a free target group that is suitable for your company and to whom you can start selling immediately. Additionally, the results of your performance will be monitored weekly to gain insight into how you can leverage your sales and increase performance with the right tools.

GO CRM

Customer Relationship Management + ready-made target groups + automated processes

GO CRM is an easy-to-use CRM system based on Microsoft Dynamics CRM Online that includes your company specific customer target group as well as the management of customer encounters, sales activities and marketing campaigns. If needed, the system can be extended to field services.

 

Interested? Ask for evaluation

Free CRM and sales coach for one month

Let’s maximize your performance and drive more sales. The package includes a free training, a free target group that is suitable for your company and to whom you can start selling immediately. Additionally, the results of your performance will be monitored weekly to gain insight into how you can leverage your sales and increase performance with the right tools.

Leave your contact information here and we will get back to you within a day.

The most comprehensive CRM-functionalities on the market at your disposal

Sales

  • Customer information – Manage the general information of your customers and contacts.
  • Customer activities – Manage and report customer activities.
  • Sales pipeline process management – Visualize your sales process with steps and tasks.
  • Sales pipeline app – Maintain your sales pipeline where ever you are with an easy-to-use mobile app.
  • Sales dasboard – All your sales KPIs and sales analyses easily and visually presented.
  • Account management plans – Ready-to-use customer nurture plans that will guide the contacting of customers as well as follow the customer specific goals.
  • Sales tasks app - Set tasks and goals for your sales based on customer segments and groups. Report sales visits with pictures, notes and completed tasks.
  • Social engagement – You can utilize social listening in learning more about your customer base and in engaging them more effectively. You can also streamline information flow internally and share sales info and best practices.
  • Sales analyzes - Analyse your sales with ready-to-use Power BI dashboards.
  • Office 365 – CRM system comes with the familiar Office 365 tools.
  • Mobile work – Use CRM device-independently wherever you are.
  • Service sales - Sell, track and invoice monthly subscriptions.
  • Show all sales features

Marketing

  • Campaign management - You can create targeted multi-channel campaigns using email, social media and events.
  • Lead management - You can measure the results of your marketing by actively creating and qualifying leads for your sales. Additionally, you can use the lead scoring functionality and score your leads based on different criteria.
  • Social media marketing - Manage, time and measure your marketing content in blogs, Twitter, YouTube and Facebook. In the process you can identify your most active followers.
  • Marketing analysis - Measure and follow marketing pipeline, profits and marketing ROI.

Customer service

  • Customer Service via Social media - Receive and manage customer feedback through Social media.
  • The tracking and metrics of customer service contract compliance - Make sure that the feedback received by the customer service is handled carefully and efficiently within target response time.
  • Customer service process management - Customer service request queues, steps and tasks in visual easy-to-use dashboards.
  • Interactive dashboards for customer service - Make your customer service more efficient by providing the right information for your customer service representatives at the right time.

Integration

  • Seamless integration - Complete integration with financial management and manufacturing using the ERP- system.

Frequently asked questions

What is GO CRM?

GO CRM is a simplified experience of Microsoft Dynamics CRM Online that includes your company specific customer target group and easy to adopt user interfaces for customer encounters, sales activities and marketing campaigns. If needed, GO CRM can be extended to field and project service. The GO CRM is quick and easy to implement and it will scale and grow together with your business.

What makes GO CRM stand out from its competition?

GO CRM is based on the best Microsoft Solutions (Office 365, Microsoft CRM Online, Azure) and it works seamlessly together with other Microsoft systems (Microsoft Dynamics NAV, Power BI). Users can use one account (Office 365) for their workstation, CRM system and all other Microsoft systems. You can get started with an affordable starting price and as your company grows the GO CRM will grow with you, thus there is no need to change to another system. Also, the implementation of GO CRM is significantly faster, cheper and requires less work from you than any other comparable CRM system. The resources and instructions available at GO Portal and GO Academy will help and support the implementation process.

What is the price of GO CRM solution?

GO CRM will be delivered as a cloud service that is charged on a monthly basis. The fee will be determined by the usage and the number of users. Note that the number of users can be adjusted monthly to match your needs. Ask the specific monthly price for your company from our sales.

The implementation of the GO CRM is delivered as a package including trainings on managing activities & sales and customer planning.

GO CRM can be integrated to other systems such as a web store. The integrations will be priced separately based on the customer’s needs.

Where can I get help with problems?

eCraft Service Desk support services are available to all GO customers. There are many different options for service support solutions, you can send an information request to info@ecraft.com and we can help you to find the best solution for your organization.

You can contact eCraft Service Desk via email, telephone or the customer portal.

  1. Email: helpdesk@ecraft.com
  2. Telephone: 0207 598 611
  3. Customer portal: https://support.ecraft.com/
  4. Opening hours: 8 – 17 Mon - Fri excluding the official holidays
  5. Outside of the opening hours you can contact us via email or customer portal. We will handle the support request as soon as possible on the next working day.
What is the GO Portal?

You can use all GO solutions and applications easily from the portal. On the front page of the portal you will see relevant information from your different systems. For example, you will see the main tasks of your day as well as your calendar straight from the front page.

What is GO Academy?

Learning to use a new system does not have to be hard.

Along with the GO CRM system you will get access to GO Academy which includes materials for user training and support materials in English, including videos and written instructions. The GO Academy with its resources is available to you 24/7 through our web portal. Furthermore, a chat service is there to help you on Business days.

For what kind of companies the GO CRM is intended?

The CRM solution is suitable for SME businesses all the way from 10 users to over 50 users.

 

Didn't find an answer to your question?

Additional features for GO CRM

Vainu

Vainu.io

You can bring customer data and target groups straight from Vainu to your CRM system. Vainu screens the web in real time for events within you target group. Vainu does this by utilizing hundreds of different triggers and cross analysis, thus providing leads to your sales people. Additionally, Vainu follows your current customers and identifies the right time to sell for you.


Fieldone - Field service

Field Service

GO CRM can be extended to cover full field service management with scheduling, work orders, customer assets and mobile work and material tracking. 


Project Service

Project Service

GO CRM can be extended to full project services organization management solution including project planning with Gantt charts, intelligent resource management with skills and mobile time entries.

If you have any questions

Contact our support person or fill out the contact form.

Matti Tuominen
 

Matti Tuominen
phone
+358 (0) 20 759 8644
email
matti.tuominen@ecraft.com

Contact us

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