Infor M3 extended with an end-to-end service flow
The solution enables field technicians to perform end-to-end service tasks with end-to-end visibility.
New jobs and reports can be added by service technicians in the field without interacting with the back-office and, at the same time, back office personnel and management can create, update and process service tickets and reports. This gives you real-time visibility into the ongoing activities and all existing material such as customer and contract history, time reporting and time sheets, and project reporting and scheduling.
Processes for warehouse operations and inventory management are supported as well, so that technicians can manage spare parts, installations and related ordering processes.