Field Service

 

Dispatch job


New jobs can easily be created either by the back-office or by the technician in the field.

Confirm job


As a service technician I get notifications about new jobs and can view their details, contact customers and plan routes via integrations to map services.

Customer sign-off


The customer can see the report that contains all information about costs  both labour and parts before approving.

 

Field Service

An integrated process in real-time

An integrated process in real-time
 

Our Business Transformation Window enables the Field Service App to use all the logic, rules and data that exists in your ERP and other business systems without unnecessary duplication.

When you upgrade M3 to a new version it’s easy to “re-connect” the App and start using features that exist in the new version.

ERP Extension means that you can extend the Field Service App with business logic, rules, process steps and data that you do not already have in your ERP. By extending your ERP you can drastically reduce your dependency on modifications, third party solutions, and a complicated IT infrastructure based on outmoded ways of thinking.

 

Mobility, Online/Offline
App example
The App is a mobile first design so touch is a natural part of the user interface. With our offline module you can work wherever you are without having to worry about whether or not you have coverage.
Customer example
Field service personnel out on oil-platforms for weeks at a time without Internet coverage can work without interruption.


Real-time
App example
When the work is finished and signed off we create the service order in M3. For planned work coming from M3 we update the order in real time once it’s signed off.
Customer example
Our Business Transformation Window ensures that all the different roles/users in a process work with the same information.


Works on any device
App example
You can run the App on tablets, smart phones and desktops.
Customer example
The work environment demands that you can run the Apps on rugged devices.


Security/Traceability
App example
You can authenticate your users by comparing them to M3 or your AD.
Customer example
Our Apps are used to register sensitive material that is collected and later destroyed. The whole chain is traceable.


Easy to use — no need for earlier ERP experience
App example
Easy to create a new job or assignment while at the customer if more work needs to be done. You can do this without knowing how the order is created in the ERP.
Customer example
Several thousand nurses all over the world create orders in our App which generates complex rental services in the ERP.


A field service process designed based on user demands
App example
Our users wanted to be able to create a new order while at the customers without having to wait for dispatch to create the order in the ERP and then dispatch it out.
Customer example
Within the context of the same global process we support unique country, product and customer specific demands.


Role-based workspace
App example
One start screen for service technicians that clearly shows them what to work with and where their different assignments are in the workflow.
Customer example
Cash register = an App where you work with ERP, card terminal, barcode scanner, cash drawer and receipt printer all in one UI.


Continuous Improvement
App example
Start simple and add-on modules and new functionality as your business develops.
Customer example
Our customers take advantage of the simplicity in our Apps to complement /redesign the Apps to continuously improve their business processes.